Textron Aviation has strengthened its 1Call support for European customers with multi-lingual support for customers who speak English, German, French and Spanish.
“Since launching one year ago, customer response to 1Call has been extremely positive. The service has been so successful that customers who utilized 1Call over the past 12 months have seen a reduced duration of aircraft downtime by more than 60 percent,” said Kriya Shortt, senior vice president, Customer Service.
Cessna Citation, Beechcraft King Air and Hawker customers around the world needing immediate support can contact the 1Call team 24/7 by dialing +1.316.517.2090.
1Call provides a single point of contact during unscheduled maintenance events and offers prioritized technical support, expedited parts ordering, alternative lift solutions or mobile service unit scheduling. Each AOG and unscheduled maintenance event is managed by AOG specialists through successful resolution.
Textron Aviation serves its European customers with six company-owned service centres, five line maintenance stations and a team of more than 400 employees, comprised of engineers, service technicians, field service representatives and sales representatives.